Shipping policy
Last updated: October 3, 2026
At Margaret Victoria, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through our website.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm the shipping information and prepare your order for dispatch.
Business days are Monday to Friday, excluding Canadian statutory holidays.
Shipping Time
After your order has been processed and dispatched, estimated delivery is usually 3 to 7 business days. This is an estimate, not a guarantee — parcels shipped directly from overseas suppliers can take longer.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, statutory holidays, incorrect address details or other circumstances outside our control.
Direct Supplier Shipping
In many cases, Margaret Victoria ships products directly from our trusted suppliers.
We do this to make the shipping process more efficient for customers. Instead of sending items to us first and then forwarding them to the customer, the item may be shipped directly from the supplier to the customer.
This means that some parcels may be shipped directly from overseas, including from China.
We use this model to help reduce unnecessary handling time and to get your order moving as quickly as possible.
Shipping Carriers
We offer free shipping across Canada.
Depending on the product, supplier location and delivery address, orders may be shipped with local delivery partners or international shipping partners.
If tracking is available for your order, tracking details will be sent to you once your order has been dispatched.
Shipping Costs
Shipping is free for orders delivered within Canada, unless stated otherwise at checkout. All prices are shown in Canadian dollars (CAD).
Import Duties and Taxes
Because some orders are shipped directly from overseas suppliers, import duties, taxes (such as GST/HST) or brokerage fees may apply where legally applicable. Whether any such charges apply depends on the order, its value and current Canadian rules. If charges apply, they will be shown at checkout or collected in accordance with the carrier's and the Canada Border Services Agency's requirements.
Incorrect Shipping Details
Please make sure your shipping details are correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your name, order number and the email address used to place the order.
We will review your order and help you with the next steps.
Lost or Missing Parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local delivery office or the delivery carrier.
If you still cannot locate your parcel, contact us at:
We will review the situation and help where possible.
Questions
For any shipping questions, please contact us at: